Airliner Ryanair has promised to refund customers within five days in an attempt to better its customer service following criticism about how it handled refunds during the pandemic.
The airliner announced that within 24 hours of a flight’s cancellation, refunds would be processed into a new online wallet.
This will give customers the choice to either book new flights immediately or receive a refund within five working days.
Ryanair received heavy criticism during the pandemic along with other airliners for their resistance in issuing refunds to people who could not take their flights due to restrictions, which airliners said was out of their control.
Customers also complained about the delays to refunds for cancelled flights.
The airliner became subject to enforcement action by the UK competition authority for its failure to offer refunds to passengers who were not able to board their flights due to lockdown rules.
The action was withdrawn earlier this month. Ryanair stated that it had paid refunds in cases that were justified upon reviewing each case.
Last month, Ryanair joined a group of European airlines in agreeing to refund passengers whose flights were cancelled during the pandemic and have pledged to make their customer service better by committing to providing better information on passenger’s rights in future.
IMAGE – “Michael O’Leary, CEO, Ryanair” by World Travel & Tourism Council is licensed under CC BY 2.0″ryanair invasion”