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Thursday, October 28, 2021

‘Faulty configuration change’ to blame for massive outage – Facebook

Facebook has said the massive outage which occurred yesterday evening was caused by a “faulty configuration change”.

Facebook, Instagram and WhatsApp suffered major outages yesterday for several hours.

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The platforms confirmed that they were aware of the issues yesterday evening, shortly before 5pm.

At 11:33pm last night, Facebook confirmed the issue has been solved and apologised to the millions of users affected.

In a statement, Facebook said: “Our engineering teams have learned that configuration changes on the backbone routers that coordinate network traffic between our data centres caused issues that interrupted this communication.”

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“This disruption to network traffic had a cascading effect on the way our data centres communicate, bringing our services to a halt,” it continued.

“We want to make clear at this time we believe the root cause of this outage was a faulty configuration change. We also have no evidence that user data was compromised as a result of this downtime.”

The platform said they are working to understand more about the outage in order to “make our infrastructure more resilient”.

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