Ryanair has said they will not accept boarding passes issued by booking website kiwi.com.
Ryanair said in a statement any boarding pass presented from kiwi.com “will regrettably be refused boarding as they have not complied with Ryanair’s safety and security protocols during check-in”.
The airline said that valid booking passes can be accessed via Ryanair.com or the Ryanair app.
Ryanair’s Director of Marketing Dara Brady said the airline became aware of the issue “when a small number of passengers who booked their flights through Kiwi.com arrived at the boarding gate without official Ryanair boarding passes last week”.
He said anyone who made a booking through kiwi.com should contact that company directly.
“Under EU regulation 2015/1998, it is mandatory that passengers complete the Ryanair check-in process directly to ensure passengers are informed of all safety and regulatory protocols required when travelling,” a statement read.
“Kiwi.com circumvent these essential aviation regulations by issuing their own boarding cards which are not valid on Ryanair flights,” it continued.