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Thursday, August 5, 2021

Tánaiste apologises to anyone who had bad experience with Digital Covid Cert helpline

Tánaiste Leo Varadkar has apologised to anyone who encountered a bad experience with the Digital Covid Cert helpline.

This follows a number of widely reported issues with Ireland’s Digital Covid Cert helpline on Monday, with many people still reporting current issues with the helpline.

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Following these reports, Varadkar stated, “My apologies on behalf of the government to anyone who’s had a bad experience with the helpline, and based on what’s coming through my constituency office and my colleagues, a lot of people have,”.

It is understood that the helpline is being expanded so that 90 people will be manning the calls.

It was reported that a number of Irish holidaymakers arriving in Malta were told to complete a mandatory quarantine.

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As some people did not receive their Digital Covid Cert before heading abroad, they travelled anyway based on assurances from the government that HSE vaccination cards would be sufficient enough evidence of vaccination.

There were additional reports from passengers who were caught up in the controversy of finding it difficult to get through to the helpline, which was designed for people who are entitled to a Digital Covid Cert but have not yet received one.

Varadkar has assured that the system will get faster and improve over the next couple of days.

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